Regulation
Q. Do I need a CASA certificate to fly drones in Australia?
A. For commercial operations under the CASR Part 101 — Unmanned Aircraft and Rockets, the CASA (Civil Aviation Safety Authority) requires the appropriate pilot credential. Hobby flight thresholds differ — see Registration Threshold below. MmowW guides you through every credential workflow specific to your category.
Q. What is the registration threshold in Australia?
A. 250g (recreational) / all (commercial). MmowW reminds you 30 days before any deadline and stores your registration number with one-tap retrieval at audit time.
Q. What is the maximum penalty for non-compliance?
A. AU$16,500 (individual) / AU$82,500 (body corporate), plus possible criminal liability under CASR Part 101 — Unmanned Aircraft and Rockets. MmowW prevents accidental non-compliance with daily rule monitoring and pre-flight checklist enforcement.
Q. Does MmowW support BVLOS / Specific Category operations?
A. Yes. We support the Developing (CASA consultation) workflow — including documentation packs, risk assessment templates, and submission preparation for CASA review.
Q. Is insurance required?
A. Not legally required but industry standard. MmowW can attach proof of insurance to every flight log automatically, satisfying audit requirements end-to-end.
Pricing
Q. How much does MmowW cost in Australia?
A. A$8.50 / drone / month — Big Mac Index parity. 14-day free trial, no credit card required.
Q. Is there a setup fee or annual contract?
A. No setup fee. No annual lock-in. Cancel any month with one click. Refund within 14 days, no questions.
Q. Are there hidden tiers or per-feature upsells?
A. No. Every member gets every feature — 30 features across 5 compliance flows. No 'pro' tier. No per-seat pricing. One price, per drone, forever.
Q. Do you offer discounts for multiple drones?
A. Pricing scales linearly per drone, but our portal layer rewards 3+ drone operators with priority placement. We are deliberately not adding fleet discounts because parity-pricing is our promise.
Features
Q. How many features does MmowW include?
A. 30 features grouped into 5 compliance flows: Pilot Registration, Aircraft Registration, Flight Applications, Flight Logbook, and Incident Reporting. See the full catalogue on the Australia drone page.
Q. Can MmowW generate flight logs that satisfy CASA audits?
A. Yes. Every entry is timestamped, geotagged, and exportable to PDF / CSV / JSON. Logs are retained 7 years per CASA guidance — audit-ready by design.
Q. What languages does MmowW support?
A. 10 country interfaces — English (UK/US/AU/NZ/CA), German (DE), French (FR), Dutch (NL), Swedish (SE), and 日本語 (JP). We add languages as we add countries.
Q. Does MmowW work offline / in remote areas?
A. Yes. Pilot Logbook captures entries offline and syncs when reconnected. Pre-flight checklists run in airplane-mode.
Q. Can MmowW connect with my drone's flight controller?
A. We export to standard log formats (CSV/JSON) ingestible by DJI Aircraft Logbook, Pix4D, and most third-party platforms. Direct API integration is on the 2026 roadmap.
Troubleshooting
Q. I can't log in. What should I do?
A. Try password reset from https://mmoww.net/au/app/. If the issue persists, email info@mmoww.net with your registered email — we reply within 1 business day.
Q. My flight log won't save. What now?
A. Check that location permissions are enabled (we need GPS for CASA-grade timestamps). If the problem continues, the log is held in offline queue and will sync automatically once connectivity returns.
Q. I noticed a regulatory error in MmowW. How do I report it?
A. Email info@mmoww.net or use https://mmoww.net/au/feedback/. Regulatory errors are P0 — we acknowledge within 24 hours and ship a fix the same day if CASA guidance is unambiguous.
Account
Q. How do I cancel my subscription?
A. One click in your dashboard, anytime. No phone call, no form, no awkward conversation. Strong, kind, beautiful — even at goodbye.
Q. Can I export all my data before leaving?
A. Yes. Settings → Export → choose PDF/CSV/JSON. We honor the right to leave; your data is yours.
Q. Who runs MmowW?
A. Sawai Gyoseishoshi Office — a licensed Japanese legal-compliance firm operating since 1872 (Gyoseishoshi profession founding). Director Takayuki Sawai (No. 25346443) heads the firm; Vice-officer Poppo (autonomous AI) handles 24/7 operations.
Q. Is MmowW affiliated with CASA?
A. No. MmowW is independent compliance software. We watch and translate CASA rules into a usable workflow, but we are not endorsed, certified, or affiliated with any aviation authority. Always verify with CASA for the most current requirements.
Compliance Watch
Q. How fast does MmowW reflect a regulatory update from CASA?
A. Same day. Our compliance watch monitors CASA (Civil Aviation Safety Authority) bulletins, regulatory amendments, and CASR Part 101 — Unmanned Aircraft and Rockets revisions every morning at 06:00 local time. When a change touches a flow you depend on, the SaaS UI is patched within hours and a member-wide notification is sent. The 7 years retention envelope is also re-validated automatically so historic logs remain audit-clean under the new rule.
Q. What if CASA guidance changes mid-flight?
A. Your active flight stays valid under the rule that was in force at takeoff. MmowW timestamps every entry against the CASR Part 101 — Unmanned Aircraft and Rockets version active at submission, so retroactive enforcement risk is zero. The next pre-flight checklist will surface the new guidance with a side-by-side diff — strong, kind, beautiful.
Q. Do you publish a public changelog of regulatory updates?
A. Yes. The /au/blog/ feed publishes every CASA update as a plain-language brief, cited to the original CASA bulletin URL. Members also receive an in-app diff view: what changed, why it matters, what action is required from you, and by when.
Q. How do you keep up with Developing (CASA consultation) amendments?
A. We watch the CASA BVLOS docket directly and mirror EU/global precedent (EASA SORA, FAA Part 108) when relevant. Whenever the Developing (CASA consultation) workflow updates, your existing risk-assessment templates are versioned and the prior submission package stays archived for audit replay.
Q. How do you handle conflicting guidance between CASA and local councils?
A. CASA (Civil Aviation Safety Authority) is the federal authority of record; local councils may layer additional restrictions (national parks, urban districts, harbor zones). MmowW shows both layers in the pre-flight checklist and refuses to mark a flight as 'cleared' until the strictest applicable rule is satisfied.